All payments are securely processed through eBay’s payment system.
Available payment methods may vary depending on the buyer’s country and the options provided by eBay. Please select one of the payment methods shown at checkout.
Before completing your purchase, please make sure that the shipping address registered with eBay is correct.
Orders can only be shipped to the address provided at the time of purchase. We are unable to change the shipping address after an order has been placed.
All items are carefully packed and shipped from Japan.
We primarily use eBay SpeedPAK Economy. Depending on the destination, package size, weight, and delivery conditions, your order may instead be shipped via FedEx, Japan Post, or DHL.
We may change the shipping carrier when necessary. If a significant shipping change is required, we will contact you through eBay Messages.
10 Business Days
Tracking information is provided for every order so that you can check the delivery status of your package.
For shipments sent on a DDP basis, applicable import duties and taxes are included in the amount paid at checkout. Buyers will generally not be required to pay additional import charges upon delivery.
For shipments sent on a DDU or DAP basis, any customs duties, import taxes, brokerage charges, or clearance fees imposed by the destination country are the responsibility of the buyer.
Applicable customs terms may vary depending on the destination, shipping service, product category, and local customs regulations.
Please feel free to contact us through eBay Messages if you have any questions or concerns.
We usually respond within 24 hours, excluding weekends and public holidays.
At Sakura Essencee, we are committed to providing prompt and courteous customer service so that you can shop with confidence.
Returns are accepted within 30 days of delivery.
If you wish to return an item, please submit a return request through eBay before sending the item back.
Return shipping costs will be handled in accordance with the return terms shown in the individual listing and eBay’s return policy.
If an item arrives damaged, defective, or significantly different from the listing description, please contact us through eBay Messages so that we can assist you.